Shipping & Delivery
We deliver your order wherever you are in Kuwait. All you need is to submit your order on our website and you will receive an email confirmation with your order tracking number, and we will deliver your order within 24 business hours.
All orders placed before 12pm will be delivered the same day. All other orders after 12pm will be processed and delivered the next day.
Order cancellation must be before delivery takes place in Kuwait or before order ships outside of Kuwait. Cancellation fees: 3% for Credit Cards or 0.35KD for KNET orders.
Local Pick-up: All local pickup orders will be handed to the customer within two days of order time. Details about pickup location and timing will be sent to customer via Whatsapp. Orders which are not picked up within two days, will be switched to delivery and a delivery fee will apply.
Gulf Countries Shipping:
We do ship to GCC countries. Shipping rate is 10KD for 1KG going to all GCC countries. Additional weight beyond 1KG will result in more fees which will be paid by customer prior to shipping. Please contact us via direct message on Instagram or email us for questions about shipping.
We are not responsible for any orders getting held in customs of your country. If your order is held by customs, we will try to return it but you will be responsible for any returning fees + customs fees.
Orders will take 1-2 days to process before shipping them out to customers. So expect to get your order within 2-7 days after you make your order on the website.
- No refunds are issued to orders outside of Kuwait. Returned shipments will only be re-shipped to customers and can not be refunded for any reason.
Warranty and Returns Policy
Electronics and smart products are a consumer product, performance and longevity is linked to the care and maintenance provided by the buyer. It is the buyer’s responsibility to ensure the care and preservation of personal devices and accessories.
We will make sure that your product will be free from defects in material and workmanship under normal use.
Any product that has a manufacturer defect will be exchanged or refunded.
Warranty and Returns
• Warranty period will be specified on the product page.
• All Smartlocks have to be installed by Amigos E-Store technicians to be entitled for a one-year warranty. All smartlocks purchased without installation are under warranty for 30 days only from date of purchase.
• Accessories are not under any kind of warraneties, for example, but not limited to: cables, cases..
Warranty expires from our end after the specified durations of purchase. After that, the customer have to contact the manufacturer himself/herself for any issues.
Factory of product only determine the duration of products with defects return. Amigos DOES NOT hold responsibility for any problem with products purchased from the website.
Warranties and returns will only be accepted under manufacturers defects.
This warranty does not cover any defects or costs caused by:
• Edit or alter, repair or service of this product by any person or company other than Amigos.
• Abuse of the product.
• Any use of the product other than that originally intended – the use of non-certified accessories, such as chargers or transducers.
For exchange or returns, the product must be returned with all original packaging as bought within 7 days of purchase. If the package is open or torn, no return or exchange will be accepted.
-Return/exchange of accessories (phone cases, cables..etc) will not be accepted unless it is defective and must be within 3 days of purchase.
Customers are responsible for the return/exchange fees paid for the delivery company unless they return the products themselves to our warehouse.
For any questions feel free to contact us anytime.
For complaints and orders cancellation contact us at +965-65538596.